The non-client facing part of an organisation, back office is responsible for anything and everything ranging from settlements to clearances, record maintenance, regulatory compliance, accounting, IT services and more. This diverse set of specialisations does present a significant challenge in terms of management, but from our perspective, the back office is a goldmine when it comes to using cutting-edge technologies to optimize every single aspect of modern day operations.
Is your Back Office turning its back on the future?
An entire department with employees slogging away on mundane tasks. Motivation levels are at their lowest and there’s no light at the end of the tunnel, because the work requires human attention and expertise. Sounds familiar? Maybe like your organisation’s current back office? This doom & gloom scenario can be changed with just a few words. AI Powered Back Offices. In simpler words, it’s the future of back offices.
AI Powered Back Offices can take the robot out of a human being while freeing up employees from the back office operations that have monotonous and uninteresting routines. The AI’s untapped potential lies in repetitive B2C and B2B environments where it can efficiently perform day-to-day activities without any breaks. From generating automatic email responses to answering common customer queries on a company website, an AI powered back office can make any organisation faster and smarter. It can be implemented across businesses, processes and workflows to ensure compliance and seamless customer service delivery.
Consider the back office to be those tasks that, while not directly related to client interaction, are essential to the smooth operation of your company. Some examples of these tasks are accounting, payroll, logistics, data entry, operational tasks, and human resources. On the other hand, the front office takes care of the core business tasks, such as ensuring the customer journey and customer experience are excellent.
CFO duties, payroll, and accounting are just a few activities that many organizations opt to outsource to a back-office support service company. Usually, these companies think these operations are complicated. However, they're not wrong. Back-office operations require a large number of tasks compared to front-office operations. If these tasks aren't properly executed, it may negatively affect the whole company. People often outsource their accounting, payroll management, and financial statement generation because these tasks require a lot of time to complete, and they need to focus on other aspects of the business.
The truth is that not all businesses need to outsource back-office tasks, especially if the company is rather small and can be executed in-house. However, hiring experienced back-office employees to properly execute each process is crucial so that nothing goes wrong. The best thing to do is to hire a qualified specialist or another outsourcing option.
Effective administration lets business managers concentrate on their main purpose. That's why you shouldn't overlook these processes, as they can help in many ways, such as the following:
• HR can locate and motivate the right people to do the jobs you need to fill out.
• IT can take care of data entry and deliver the resources and information workers need to do their jobs.
• Risk and compliance management can spot non-compliant conduct, find solutions before something bad happens, perform strategic planning that suits the business needs, and take care of fraud prevention.
By taking care of back-office customer support processes, companies can uphold their commitments to their consumers and deliver their products and services in the best possible way.
Organizations tend to classify a variety of positions as back-office positions. These jobs require human intervention, but not all companies have enough people to take care of them, so they decide to get business process outsourcing plans from back-office support companies, which tend to include the following.
A company's accounting division examines financial records and manages the budget.
It monitors the company's operations for profitability and could reject budget proposals submitted by other divisions.
These experts execute a variety of accounting and financial management activities.
The team of experts within a company that works to ensure the corporation has a great workplace environment and connection with its employees is known as the human resources department.
In order to make sure every employee is aware of the terms and conditions of their employment, these experts plan staff get-togethers, resolve workplace disputes, and collaborate with other professionals.
The information technology (IT) division manages the organization's software and hardware. This could include setting up hardware, upgrading software, web development, and fixing technical problems for other workers.
Jobs in the security department involve guarding personnel and data. These specialists have a variety of specialties and skill sets.
However, they all serve the business by ensuring that it is secure for staff members and that its information systems are protected.
The maintenance staff supports front-office operations and all corporate personnel by keeping the premises tidy. Custodial assistance or repairs may be included in this category.
A company's payroll division sometimes falls under the purview of the finance division. These positions ensure that each internal and external employee get paid for their work. Processing regular salaries and bonuses might be a part of this.
If you're interested in outsourcing back-office services to reach your business goals and stay focused on the front office, you've come to the right place.
We can help build back-office support for small businesses and large enterprises. Just get in touch with us and learn more about our back-office support system and all the repetitive tasks our team handles.
Need more about how we can help your organisation? Let’s talk!