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The place to read about all things AI, RPA, and more. Read on to understand more about these cutting-edge technologies and how these will outline the future of your business.
How Smart Technology is Transforming the Contact Centre
In order to enable deeper customer engagement, businesses are turning to smart technology — customer service that is empowered with the benefits of Robotic Process Automation (RPA) or Artificial Intelligence (AI).
November 25, 2019
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Importance of Product Knowledge in Customer Service
Having good product knowledge will not only help customer service agents to provide excellent customer service, but it’ll also improve customer satisfaction, increase sales, build brand image and boost employee confidence.
Novemeber 12 , 2019
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How Call Centre Services In Australia Become Revenue Generators For Businesses
Inbound call centre services in Australia providers allow you to deliver excellent customer service swiftly, effectively and effortlessly, while improving the business bottom line. Call centre outsourcing services providers give businesses the flexibility and boost they require to grow. You can focus on your core business competencies while these specialized service providers extend professional customer support.
September 30 , 2019
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Automating Your Order Management System: How RPA Makes Your Business Efficient
As businesses continue to evolve, it is essential to move with the times. We need to change the way we do business. In keeping with the advancements in technology, order management businesses have to find new ways to move faster and deliver more efficiently.
January 24 , 2019
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Order Management System — Automate your Order Process
Have you noticed how easy it is sometimes to get your order placed online or via phone? Or how quick it is to address your query at a customer contact centre?
December 24, 2018
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Efficiency Minus The Technicalities
Technical Support Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales best technical support services.
November 15, 2018
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Five RPA Myths That Need To Busted
RPA aka Robotic process automation has been making headlines for a few years now. Some experts believe that it will eventually replace humans, whereas other believe that it’s the right solution for anything and everything.
October 10, 2018
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The New Mantra For Productivity
Robotic Process Automation or RPA does sound like rocket science, but it isn’t. Simply put, Robotic Process Automation or best rpa software can help your organization make tons of savings by automating repetitive and mundane yet manpower-intensive tasks.
September 12, 2018
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AI Enabled Technical Support To Turbocharge Efficiencies
In most cases, the Technical Support Representatives know the type of requests that eat up their time and mental energy. Such requests are repetitive and usually easy to solve, but when these come in numbers, the result is a big drain on the tech support team’s capacity.
August 11, 2018
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Advanced Process Automation Solution For Supply Chain and Logistics Management
Order Management System it is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system.
July 05, 2018
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Automation Enabled Order Managemet Sysytem And RPA Powered Solution For Optimizing Product Return Calls
Order Management Sysytem is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of organizations that deal with multiple orders on an hourly basis, an efficient OMS in most cases forms its central nervous system.
June 17, 2018
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AI. The revolution in a contact centre
The term Artificial Intelligence may not be new anymore, but still, companies around the world don’t fully comprehend how automation can revolutionise their businesses.
December 21, 2017
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Why AI is integral to a brand’s digital marketing needs?
Technological progress has significantly helped marketers to reach out to their audience by delivering the right content. The credit for this goes to the tools that have made giant leaps....
December 21, 2017
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RPA? How Do I Get Started?
Assuming that as an organisation you have already understood the advantages of using Robotic Process Automation aka RPA, the next logical query will be “How do we get started?”.
December 21, 2017
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RPA assisted automation. The next frontier in customer service
The history of customer service perhaps goes back to the first commodity or service that was ever sold to a buyer. Over decades and even centuries, customer service has evolved in multiple ways, but its core has always remained unchanged.
December 21, 2017
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